Store Policy

Customer Care

  • Welcome to RAW Flowers! We are committed to providing our customers with high-quality flowers and gifts, along with exceptional service. Please read our store policies carefully before placing an order.

Ordering Policy

  • Placing an Order:Orders can be placed through our website 24/7. If you have special requests, feel free to contact us before placing your order.
  • Order Confirmation::Once your order is placed, you will receive a confirmation email. Please ensure all order details are accurate, including delivery address, date, and message.

Payment Policy

  • All major debit and credit cards are accepted. Payments are processed securely to ensure your data is safe.
  • Full payment is required at the time of purchase.

Cancellations and Changes

  • Cancellations:Cancellations are allowed up to 24 hours before the scheduled delivery date. A full refund will be processed.
  • Changes::Changes to your order (e.g., delivery address or message) must be requested at least 24 hours in advance.

Customisation Policy

  • If you’re adding extras (e.g., chocolates, teddies, cards), these will be included with your order as specified. Ensure all details are correct when placing your order, as they will reflect in the final basket.

Payment Methods

  • Credit / Debit Cards.
  • PAYPAL.
  • Offline Payments.
  • Klarna.